Please call support at 1-800-845-9379 Monday through Friday 8 AM - 5 PM (PST) or click on Contact Us to send an e-mail.
- VERSION 17.1 UPGRADE
- 12-month Support ACH Agreement
- 12-month Support CC Agreement
- 12-month Support ACH Agreement over 2
- 12-month Support CC Agreement over 2
- ACH Authorization Form
- 36-months Support Agreement
- Video Tutorials
|Click below to begin remote support|
Our software support includes the following:
Moving from Windows XP and Windows Server 2003
As of April 8, 2014, Microsoft has discontinued support for Windows XP. In addition, on July 14, 2015 Microsoft discontinued support for Windows Server 2003. You won't be able to get any updates for Windows XP or Windows Server 2003 which could create serious security risk for your PC nor can you call Microsoft for tech support. Here are some options.
Upgrade to Windows 10
Your existing PC must meet minimum requirements to run Windows 10 which includes 2 GB of RAM for 64-bit machines and 50 GB of free disk space and Microsoft Direct-X 9-compliant graphics device. Find out your PC's specs by right-clicking on 'My Computer' icon and select 'Properties'. You can also visit Windows.com and search for upgrade assistant which will analyze the PC to check if can handle Windows 10.
You can upgrade to Windows 10 from its DVD (starting $119) with clean installation. Make sure to backup all your important files before the upgrade. Note that some of your applications may not run on Windows 10. Visit Compatibility Center at Windows.com.
Another option is to buy a new PC with Windows 7 or Windows 8.1 or Windows 10. Newer PCs have faster processor, sharper screens, tighter security and support for more programs than older PC. Windows 10 based PC also have options for touch screens, smooth multi-tasking and cloud computing, app store and faster searching. There are also new breed of Windows 10 devices called '2-in-1s'. These computers support a keyboard and trackpad as well as let you use your fingertip to tap, swipe and flick on a multi-touch display.
DotNet Version notes:
Practice-Web requires Microsoft.NET to run. If you run Windows Updates regularly, your computers should already have the required files installed. Newer versions of Windows come with .NET installed.
Two versions of Microsoft .NET are required. The minimum version requirements are as follows:
- PW Version 16.3 and greater: .NET 4.5 and 3.5.
- PW Version 16.2 and earlier: .NET 4.0 and 3.5.
- PW version 16.3 and greater will require .NET 4.5. It is installed automatically in Windows 8 and 10.
- .NET 4.5 replaces version 4.0, and similarly 4.5.1, 4.5.2, 4.6, 4.6.1, and 4.6.2 replace .NET 4.5. This means they use the same runtime version, but the assembly versions are updated and include new types and members. After you install one of these updates, PW should continue to run and 4.0 does not need to be reinstalled. However, 3.5 is still needed and you may need to manually turn it on in the Control Panel (Programs and Features, Turn Windows features on or off, check .NET 3.5). https://msdn.microsoft.com/en-us/library/bb822049(v=vs.110).aspx
- .NET 4.0 does not include 3.5. Both will run side by side.
- .NET 3.5 includes 2.0.
.NET 4.5 (link to Microsoft website). DotNet 3.5 and 4.0 can be downloaded from the links above.
Repair Tool: Sometimes the installation must be repaired. See http://www.microsoft.com/en-us/download/details.aspx?id=30135 to download the Microsoft .NET Framework Repair Tool.