Support

Please call support at 1-800-845-9379 Monday through Friday 8 AM - 5 PM (PST) or click on Contact Us to send an e-mail.
Video Tutorials
Live Cloud Based Technical Chat

 

Click below to begin remote support
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Office
Remote 6
Our software support includes the following:
  • Unlimited toll-free calls for use of the software features during business hours (PST).
  • Handling unusual insurance coverage, payment or adjustment situations.
  • Security issues within the software and Microsoft.NET
  • Accessing various reports within the software.
  • Support for included third-party software bridges.
  • Help with mapping Practice-Web software to run on workstations. The software support excludes basic network configuration, hardware issues, Internet access related issues, retraining of staff after first two hours of training and third-party software support. Recovery from data corruption issues related to hardware failures may be charged separately ($125/hour). We provide custom report creation service on as needed basis ($125/hour).
  • If your support period has expired then support charge is $125 per 15-min. with current version only. Cost per upgrade is $549.
Moving from Windows XP and windows Server 2003

As of April 8, 2014, Microsoft has discontinued support for Windows XP. In addition, on July 14, 2015 Microsoft discontinued support for windows Server 2003. You won't be able to get any updates for Windows XP or Windows Server 2003 which could create serious security risk for your PC nor can you call Microsoft for tech support. Here are some options.

Upgrade to Windows 10

Your existing PC must meet minimum requirements to run Windows 10 which includes 2 GB of RAM for 64-bit machines and 50 GB of free disk space and Microsoft Direct-X 9-compliant graphics device. Find out your PC's specs by right-clicking on 'My Computer' icon and select 'Properties'. You can also visit Windows.com and search for upgrade assistant which will analyze the PC to check if can handle Windows 10.

You can upgrade to Windows 10 from its DVD (starting $119) with clean installation. Make sure to backup all your important files before the upgrade. Note that some of your applications may not run on Windows 10. Visit Compatibility Center at Windows.com.

Another option is to buy a new PC with Windows 7 or Windows 8.1 or Windows 10. Newer PCs have faster processor, sharper screens, tighter security and support for more programs than older PC. Windows 10 based PC also have options for touch screens, smooth multi-tasking and cloud computing, app store and faster searching. There are also new breed of Windows 10 devices called '2-in-1s'. These computers support a keyboard and trackpad as well as let you use your fingertip to tap, swipe and flick on a multi-touch display.

DotNet Version notes:

Practice-Web requires Microsoft.NET to run. If you run Windows Updates regularly, your computers should already have the required files installed.  Newer versions of Windows come with .NET installed.

Two versions of Microsoft .NET are required. The minimum version requirements are as follows:

  • PW Version 16.3 and greater: .NET 4.5 and 3.5.
  • PW Version 16.2 and earlier: .NET 4.0 and 3.5.
  • PW  version 16.3 and greater will require .NET 4.5. It is installed automatically in Windows 8 and 10.
  • .NET 4.5 replaces version 4.0, and similarly 4.5.1, 4.5.2, 4.6, 4.6.1, and 4.6.2 replace .NET 4.5. This means they use the same runtime version, but the assembly versions are updated and include new types and members. After you install one of these updates, PW should continue to run and 4.0 does not need to be reinstalled. However, 3.5 is still needed and you may need to manually turn it on in the Control Panel (Programs and Features, Turn Windows features on or off, check .NET 3.5). https://msdn.microsoft.com/en-us/library/bb822049(v=vs.110).aspx
  • .NET 4.0 does not include 3.5. Both will run side by side.
  • .NET 3.5 includes 2.0.

.NET 4.5 (link to Microsoft website). DotNet 3.5 and 4.0 can be downloaded from the links above.

Repair Tool: Sometimes the installation must be repaired.  See http://www.microsoft.com/en-us/download/details.aspx?id=30135 to download the Microsoft .NET Framework Repair Tool.